TERMS OF SERVICE – MyWealthHub (Pty) Ltd
Last Updated: 02/12/2025
1. Introduction
These Terms of Service ("Terms") govern your use of the MyWealthHub (Pty) Ltd website, platform, marketplace, and related services ("the Platform"). By accessing or using the Platform, you agree to be bound by these Terms.
"MyWealthHub", "we", "us", or "our" refers to MyWealthHub (Pty) Ltd, a private company registered in South Africa.
We operate as an online marketplace enabling vendors to list and sell goods and services to customers ("Users").
2. Services provided
MyWealthHub operates an online marketplace that enables independent Vendors to list and sell physical products, digital goods and financial-related services (e.g., insurance quotes). We provide the platform, payment facilitation and dispute support. Unless explicitly stated otherwise, MyWealthHub is not the manufacturer or direct seller of Vendor Products.
3. Vendor Responsibilities
Vendors listing on MyWealthHub agree that they:
Are fully responsible for the accuracy of product descriptions
Must honour all warranties, guarantees, and South African consumer laws
Must ensure timely shipping, fulfilment, and customer communication
Will not upload illegal, prohibited, or infringing products
We reserve the right to remove any vendor or product at our discretion.
4. Customer Responsibilities
Customers agree to:
Provide accurate information when placing orders
Ensure payment details are valid and authorised
Understand that delivery times vary per vendor
Contact MyWealthHub or the vendor for support when required
5. Privacy & POPIA Compliance
MyWealthHub (Pty) Ltd complies with the Protection of Personal Information Act (POPIA). We collect, store, and process your personal data only for lawful purposes related to order processing, support, and platform operations.
Full Privacy Policy available on request or on the site.
6. Payment Terms
Payment methods include:
Visa / Mastercard / American Express / Diners
Instant EFT
Bank Transfer
Capitec Pay
ABSA Pay
Card transactions are processed via PayFast by Network (PayGate Switch) using SSL encryption. We do not store card details.
7. Marketplace Limitation of Liability
Because we operate as an online marketplace:
Vendors are responsible for product quality, fulfilment, and warranties
MyWealthHub is responsible for platform access, support, and managing disputes
We will assist in resolving disputes but cannot be held liable for direct vendor-related issues beyond our legal obligations.
8. Refunds, Returns & Cancellations
Refunds follow our Refund Policy (see section 3 below). Vendors must comply with South African Consumer Protection Act (CPA) standards.
9. Delivery / Shipping
Shipping timeframes and methods differ between vendors. Full details in the Shipping Policy (see section 2 below).
10. Prohibited Use
You may not use the Platform to:
Upload illegal or harmful content
Interfere with website functionality
Commit fraud or unauthorised activity
Misrepresent products or identity
Violation may result in account suspension or legal action.
11. Intellectual Property
All content on the Platform (branding, layout, code, design) belongs to MyWealthHub (Pty) Ltd. Vendors retain ownership of their product content but grant us permission to display it.
12. Variation
MyWealthHub may update these Terms at any time without notice. It is your responsibility to review changes.
13. Governing Law
These Terms are governed by the laws of South Africa.
14. Company Information
Company Name: MyWealthHub (Pty) Ltd
Registration Number: K2025756640
Email: info@mywealthhub.co.za
Physical Address: 65 Brettonwood Avenue, Umbilo, Durban, 4075 (Online business)
SHIPPING / DELIVERY POLICY – MyWealthHub (Pty) Ltd
Last Updated: 02/12/2025
1. Order Processing Time
Processing occurs 1–3 working days after payment is confirmed.
Vendors may have different processing times; these will be indicated on product pages where applicable.
2. Delivery Methods
Vendors on MyWealthHub may use:
Shipping options and costs will appear during checkout.
3. Delivery Timeframes
Standard delivery within South Africa:
Digital products may be delivered instantly via email or dashboard access.
4. Order Tracking
Once shipped, customers receive:
5. Delivery Restrictions
We currently only deliver to locations within South Africa.
6. Failed Deliveries
If a delivery fails due to incorrect address or unavailability:
7. Marketplace Disclaimer
MyWealthHub facilitates the process but:
REFUND & RETURNS POLICY – MyWealthHub (Pty) Ltd
Last Updated: 02/12/2025
1. General Refund Policy
Refunds are processed in accordance with the Consumer Protection Act (CPA).
Goods and services are subject to vendor availability. If unavailable:
A full refund will be issued within 30 days
2. Return Window
You may request a return if:
Return requests must be submitted within:
7 days of receiving the product
3. Conditions for Returns
To qualify for a return:
4. Non-Returnable Items
The following may not be returned unless defective:
5. Refund Processing Fees
If a customer cancels an order before shipment:
6. Vendor Responsibilities
Each vendor must:
MyWealthHub oversees disputes but does not replace items on behalf of vendors.
7. Marketplace Error
If MyWealthHub platform causes the issue (duplicate order, billing error, etc.):
8. Refund Method
Approved refunds will be issued via:
Refunds may take 3–10 business days, depending on banking processes.